In a nutshell...
We collect only the minimum necessary information from Web users who ask questions, pay bills, report claims, or enter contests.
We encrypt and otherwise protect Webpay data.
We put limited personal information online (through Webpay).
We share only what we must to provide the services you need.
Privacy and security at Co-op
general company policy | Web-specific policy
Company Privacy Policy
Co-operative Insurance Companies values our relationship with you, our customer. Your trust is a most valued asset and will always be respected. Therefore, we want you to know how we treat non-public personal information about you that is provided to us.
To provide the insurance you request, we collect non-public personal information about you from your application and conversations with us or our agents; your past transactions with us or our affiliates; non-affiliated third parties; and if necessary, consumer reporting agencies. The sole purpose of obtaining this information is to provide insurance for you.
We disclose no non-public personal information about current or former customers to anyone except as permitted by law, and restrict such information about you and your family to those who need it to provide products or services you request. We have procedural, electronic and physical safeguards compliant with federal and state regulations regarding privacy of such information.
We are safeguarding your personal information and your privacy is being protected. We truly appreciate your business. If you have questions concerning this, please contact Brad Fortier at (802) 388-7917 or (800) 639-4017.
Web site privacy policy
The following outlines how Co-operative Insurance Companies collects, uses, protects, and displays information about and to our clients and visitors through this site.
Our privacy policy only applies to our site. Once visitors leave our site by following a link onto an external site, they are obviously subject to that site's privacy policy.
Information collection and use
We do not collect personally identifying information about individual visitors as a matter of course.
We analyze overall site traffic with Google Analytics to understand how visitors use our site and improve it accordingly. (Google privacy policy) Rarely, we may share aggregate data reports with technical, industry and professional organizations.
We occasionally set cookies to understand how the site is used or to limit views of certain content. Again, we do not collect personally identifying information in this way.
We do collect limited personally identifying information when site visitors take any of the following actions:
a. enter our monthly contest
We collect name, email address, phone number.
b. report a claim
We collect name, email address, phone numbers, city and state, date and description of loss, and agent's name.
c. request information from an agent
We collect name, address, email address, phone numbers, property type and location, and comments.
In each above case, when a visitor chooses to provide information, it is submitted by email to the company and/or agent, is used only for the purpose it is submitted, is not shared with other parties except as required to fulfill the request, and is deleted when no longer needed.
d. pay Co-op bill online using Webpay service
To confirm identity and log onto Webpay, a Co-op customer must provide policy number, name, and ZIP/postal code from his or her bill.
To make a payment, the customer must provide phone number, account number, name on account, and amount to be paid, plus card type and expiration date for a credit card, or bank name and routing number for a checking account. The customer must provide an email address only if s/he chooses to receive a confirmation email.
Information protection
During transmission: Using SSL certificates from Thawte, we strongly encrypt information users send to and receive from Webpay. Different browsers use different ways to show users that they're on a secured site; the most common is a small padlock displayed at the bottom of a browser window.
After collection: We encrypt Webpay information and store it on secure servers until we no longer need it and delete it. Credit card numbers are never stored on our servers at all; we pass them directly and securely to our processing partner.
Information display
Very little identifying information about our customers and their policies can be accessed through our Web site, and only by logging in to the Webpay service.
Beyond policyholder name, policy number, and effective dates, we display limited information about balances due, previous payment amount and date, and occasionally payment play or policy status.
No individual policyholder contact or financial information is available through our site.
