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Application Support Specialist

Co-op is seeking an individual with top-notch technical support skills to join our network team as an Application Support Specialist. This role will balance creative and technical problem-solving, customer service, and collaboration. The successful candidate will work with other personnel within the Information Services department, vendors and consultants so that employees – as well as agency partners – can access and utilize the software and resources they need for work.

Essential Job Responsibilities Include (but are not limited to):

  • Provide professional and friendly support for the applications used by employees and our partner agencies
  • Respond to, diagnose, and resolve requests for assistance received through multiple communication channels.
  • Perform triage, call/escalation management, ticket resolution, issue analysis, user training; follow up on issues to ensure end-user satisfaction
  • Track and report on actions taken, successful as well as unsuccessful, creating documentation for common problems and solutions
  • Process changes and software updates for multiple company and vendor-supplied applications
  • Manage user access requests and security permissions in compliance with company security processes
  • Engage in relevant training and development to maintain and improve technical knowledge
  • Stay abreast of developments and common issues related to Co-op specific and vendor supplied applications.

Do you have an Associate Degree in Computer Science, Information Technology, or the equivalent experience in this type of role? Are you committed to exceptional customer service? Can you build rapport and stay patient and positive when dealing with frustrated people or frustrating situations? Do you embrace change? Can you communicate technical concepts to a wide variety of clients, and do you enjoy it? If so, we would like to hear from you. 

To see a full job description, click here.
To read more from recent hires, click here. 

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Ready to apply?

Email your resume to or mail it to

Co-op HR
PO Box 5890
Middlebury, VT, 05753

We keep resumes for a year and review them for all openings.


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