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IS Support Specialist

Do you have a keen interest in technology, figuring out how things work, and a compelling drive to help people? Are you committed to exceptional customer service? Can you build rapport and stay patient and positive when dealing with frustrated people or frustrating situations? Do you embrace change? Can you communicate technical concepts to a wide variety of clients, and do you enjoy it? Can you lift and carry up to 50 pounds? If so, we would like to hear from you.

Co-operative Insurance Companies is seeking an individual with strong customer service skills and an aptitude for technology to join our network team. In this role you will have front-line responsibility for triage, resolution, and any necessary escalation of remote and on-site  employee technical issues. You’ll manage ticket creation and lifecycle in accordance with agreed-upon SLAs; work with other IS staff to continually learn the technologies that we support; and clearly communicate technical solutions in a user-friendly, professional manner, providing one-on-one end-user training as needed.

Specific Duties Include (but are not limited to):

  • Provide professional and friendly support for the applications, mobile and desktop hardware, and some of the other technology and equipment our employees and agents use.
  • Respond to, diagnose, and resolve requests for assistance received through multiple communication channels; follow up on issues to ensure customer satisfaction.
  • Create timely and accurate documentation in ticketing system of end-user interactions and issue escalations.
  • Assist in identifying opportunities for process improvements and modifying settings in the ticketing system to achieve same.
  • Participate in projects and initiatives
  • Execute project tasks, activities, and status reporting in a timely manner
  • Maintain hardware and software inventories

An Associate degree in Computer Science, Information Technology, or the equivalent experience in this type of role is a plus! This position is based at 292 Colonial Drive, Middlebury, VT , Co-op’s home office. Candidates should reside within commuting distance. 

More information about the specifics of the role are available in our IS Support Specialist job description.

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Email your resume with a cover letter to or mail it to

Co-op HR
PO Box 5890
Middlebury, VT, 05753

We keep resumes for a year and review them for all openings.


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