Member owned. Member committed.

As part of the country’s essential financial infrastructure, Co-op continues to operate safely to maintain 24/7 claims service and to help our members meet their insurance needs.

Here’s what we've done and are doing to provide quick financial relief and safe service:

Auto premium refunds: In May, every Co-op member who had a personal auto policy in force as of March 31, 2020, was automatically sent a refund check for 20% of their April, May and June policy premium.

Auto deductible waivers for essential workers: We waived the comprehensive and collision deductibles for any member involved in an auto accident between March 17 and June 15.

Billing assistance: Our member services team can work with you if the pandemic has affected your ability to pay premiums on time, and we continue to answer your billing questions and process payments via (800) 639-4017, option 1. You can also pay online at

Policy changes and coverage questions: Your Co-op agent may be able to temporarily adjust your business policy to your current circumstances, and as always, can handle your other policy and coverage questions. Find their contact information at

Remote claims service: Just as in dangerous weather, we handle many claims by phone and online. If we must visit, we'll maintain distance, wear masks, and take other precautions for mutual safety. Claims reporting hasn't changed:

Community safety: Until further notice, our offices will remain closed to walk-ins and most employees will work from home. Field staff have resumed some site visits and offsite meetings when all parties are able and willing, always using appropriate protective measures and equipment.

Community spirit(s): Masked (and costumed) employees will staff our Remote Treat Distribution Command Center on Oct 31 as we host a stop on the Spooktacular drive-through trick-or-treat route. We're glad to help the Better Middlebury Partnership keep Hallowe'en fun (and safe) in our neighborhood.

Co-op continues to be here with you and for you as we work together to keep our communities safe and healthy.

[last updated 10/29]

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