Member owned. Member committed.
Coronavirus Information

In light of the pandemic, Co-op wants to reassure our members that we have taken steps to maintain 24/7 claims service, as well as to continue meeting your other insurance needs.

As part of the country’s financial infrastructure, Co-op’s insurance operations are considered essential. On March 13, ahead of CDC and Vermont Dept of Health guidelines and requirements, most staff began working remotely. Up to ten employees spend part of any given day at our Middlebury office to process work that can’t be done remotely.

In addition to the above, to meet our commitments to you, keep our employees safe, and help prevent community spread of COVID-19:

We handle many claims by phone and online (as we do during weather disasters). If we must visit, we'll maintain distance for mutual safety. Claims reporting won't change: https://www.co-opinsurance.com/insurance-claims.

We answer your billing questions and process payments via (800) 639-4017, option 1 or https://webpay.co-opinsurance.com. However, our offices are closed to walk-ins until further notice.

We've postponed non-urgent in-person meetings, like farm safety inspections and agency visits, until it’s determined safe to resume them.

Your agency handles policy and coverage questions; find their contact information at https://www.co-opinsurance.com/agents.

We wish you and yours clean hands, plenty of space, and good health. [last updated 3/27]

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