Member owned. Member committed.
Our COVID-19 Response: Committed to safety. Committed to members.

As part of the country’s essential financial infrastructure, Co-op continues to operate safely to maintain 24/7 claims service and to help our members meet their insurance needs.

Here’s what we're doing to provide quick financial relief and safe service:

Auto premium refunds: In May, every Co-op member who had a personal auto policy in force as of March 31, 2020, will automatically be sent a refund of 20% of three months’ policy premium. Members do not need to take any action to receive the refund check.

Auto deductible waivers for essential workers: We will waive the comprehensive and collision deductibles for any member who’s an essential worker involved in an auto accident between March 17 and the date their state’s current stay-at-home order is lifted.

Billing assistance: Our member services team can work with you if the pandemic has affected your ability to pay premiums on time, and we continue to answer your billing questions and process payments via (800) 639-4017, option 1. You can also pay online at

Policy changes and coverage questions: Your Co-op agent may be able to temporarily adjust your business policy to your current circumstances, and as always, can handle your other policy and coverage questions. Find their contact information at

Remote claims service: Just as in dangerous weather, we handle many claims by phone and online. If we must visit, we'll maintain distance for mutual safety. Claims reporting won't change:

Community safety: Starting March 13, ahead of CDC and VDH requirements, most staff transitioned to remote work, and our offices have closed to walk-ins until further notice. We’ve postponed non-urgent in-person meetings, like farm safety inspections and agency visits, until it’s determined safe to resume them.

Co-op continues to be here with you and for you as we work together to keep our communities safe and healthy. [last updated 4/23]

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